1) First, click on the 'manage' icon in the icon bar at the top of the platform window, near the 'home' icon:
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2) Second, use Entromy's investigation tool to find the employee that needs a new email
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Type the employee's name and 'investigate'
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3) Find the 'full name' of the employee to confirm that their email is not currently listed.
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If the employees' email is not found, the investigate tool will prompt a message that "no matching names or email addresses were found." Click on the green highlighted add additional users here (see the text above the investigate box).
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4) Click to add user.

5) Use the input fields to complete the new user set-up. Add all dimensions known for the user. Ensure user is set to “Active.”

6) Note: You must add user to a group in order for the user to receive a survey. The group added must be a group currently participating in an active survey.
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7) From the 'Add to group' option, select the appropriate groups associated with current surveys.

8) After adding the new participant, we recommend resending the initial survey to the new participant.
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From the drop-down menu under the wrench icon for 'manage users,' select resend survey.

This will resend the initial email to the survey participant (not the reminder emails). To send a reminder email, use the "send reminder" option in the drop down shown immediately above.
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Additional questions? Contact support.