When you're looking to make large-scale updates, we recommend using the Import Tool. But for small tweaks or individual additions, the “Add Question” option in the Manage Questions portal is your best bet.
This article focuses on how to make those updates directly within the platform.
🔹 Adding a New Question
To add a question directly in the platform:
Navigate to the Questions section under the survey set up (Survey Tab>Select survey>Questions tab in left nav bar).
Click “Add Question” in the upper left-hand corner.
Begin typing your question. As you do, a prompt will appear—click “Add [your question]” to open a setup modal.
In this modal, you’ll configure the settings for your new question:
Key Term: A short version of the question, used in reporting.
Question Type: For example, a free-form response.
Category: The section this question falls under—used to organize both survey presentation and reporting.
Optional Advanced Settings:
You can also enable advanced features such as:
Conditional Display: Show the question only to specific cohorts, based on logic you define.
Rank Delay (for free-form questions): Delay visibility of other respondents’ answers until the user submits their own response.
Other Customizations: Depending on your needs.
💬 Not sure how to configure something? Your Customer Success representative is always happy to help.
✏️ Editing an Existing Question
To update a question that’s already part of your survey:
Go to the Questions tab within the survey setup.
Locate the question you want to edit.
Click the pencil icon under the “Actions” column.
This opens an editing screen where you can quickly make changes to:
Question text
Key term
Category
And any other configurable field
This is perfect for making fast, targeted adjustments without re-importing the entire set.